Where do you ship to?
We ship directly to the US and Canada. As of 2024, we have expanded our distribution to other markets (Europe, APAC and Americas). Please reach out to us with any questions.
Do you offer free shipping?
Yes - we offer free shipping to the US (over $60USD) and Canada (over $100CAD).
I live outside of the US - do I have to pay for import duties/customs?
For orders outside of the US, you may have to incur import duties/customs on top of your order depending on the local laws of your country if you order directly from us.
Where can I find your products abroad?
We're growing our list of distributors internationally every month. Check the "where to find us abroad" link in the footer for more info!
What can I expect from your shipping?
ReString has selected USPS as our primary shipping partner for shipping within the US/Canada. Moreover, we look to only ship by land and sea (not by air) to minimize our carbon footprint. As a result, shipping times may vary and can take slightly longer than by air depending on the state.
Can I find ReString at any online and offline retailers?
Not quite yet! We plan to broaden our reach via both offline and online tennis shops soon in 2024 but for now we remain a pure Direct-to-Consumer online business.
Do you offer any sponsorship to tennis academies, clubs, teams and players?
Yes we do! Feel free to reach out to us via the contact form or on Instagram and we'll be back in touch!
What tensions do you recommend?
At ReString, we recommend stringing your racket between 45 and 55 pounds although you can of course go higher or lower depending on your preference. Lower string tensions will benefit from increased string movement and will give you more snapback. A higher tension will provide you with more control so you can take bigger cuts at the ball without fear of overhitting. Alternatively, you could try dropping the tension of your crosses by just a tad to get this string movement.
What gauge should I use?
We offer our strings in two different gauges: 17G (1.23 which is thinner) and 16G (1.28 which is thicker). There is no right or wrong with which gauge you should use but in general, thicker gauges offer more durability and control while thinner gauges offer more power and comfort.
How do your biodegradable packagings/stencils biodegrade?
Our packaging and stencils are designed to biodegrade through a natural chemical process where microorganisms break down the materials into natural elements such as water, carbon dioxide and new biomass in your landfill waste. Don't worry, this process only occurs in specific conditions so it won't start to breakdown while in your tennis bag or at home. Typically, this process begins after 9 months in landfill waste.
What does the future of ReString look like?
Our future plans at ReString are focused on first growing our awareness as a brand and spreading the word about our products. We feel confident about Zero and believe that there is enough room in the market for us to succeed. Growing will be an incremental process but through getting enough people to try and love our string, we hope to slowly but surely kickstart our growth.
Along the way, we also remain committed to improving our sustainable practices, increasing our commitment back to the planet with every year.